POLICIES

POLICIES

Retail Policy 

 

We offer an exchange within 14 days of purchase and/or delivery. We will accept exchanges of most items with some minor exceptions. All sale, holiday, disposable accessories, and treats are final sale.  

 

Items eligible for an exchange must be in: 

 

  • Original condition

  • Unused, unworn, and unwashed

  • With all tags and packaging attached

  • Free of odors or stains and pet hair

  • Resell-able condition   

 

For your convenience, exchanges can be processed by mail or in-person. Please email us if an exchange is needed for an online order. To learn about shipping, click here. 

Event Ticketed Policy    

 

How to Purchase Tickets

  • Online tickets are available on our EventBrite profile

  • In-store at the register/ cashwrap 

Ticket Policies

  • All sales are final. If you are unable to attend, your ticket can be transferred to another attendee or another event date. Please email us to make arrangements.

  • Online and credit card purchases are subject to processing fees (up to 2.75%).

Event Rental Policy    

 

Base Rate & Add-ons

  • Upon booking, we require a 50% deposit (non-refundable). Upon booking, we require a 50% deposit (non-refundable) to hold your event date. Your date/time is not guaranteed until your your order finalized. Add-on orders must be prepaid in full and placed two weeks in advance.

Pet Service  Cancellation Policy

We do not have a cancellation fee. We kindly as our clients to submit cancellation requests at least 48 hours in advance. This request is a courtesy to our pet care specialists who rely on their pre-set schedules. All services are prepaid. If your schedule changes, a credit will be issued for your next booking. 

Pet Service Fees

 

Short Notice 

  • ​If ​submitting ​a ​request under ​48 hours in advance of ​the ​service ​date, ​an ​additional ​service ​fee ​of ​$5 ​will be ​added ​to ​your ​invoice.  ​ 

Before / After Hours 

  • A service charge of $5.00 will be applied to walks outside of regular hours (9am-5pm). ​ 

Extra Pet 

  • If you have more than one pet, an extra pet fee will be applied:
    • For Dog Walking, its $5 per dog / service option

    • For Pet Sitting (same pet type), Dogs are $10 each and Cats are $5 each service option   

    • For Pet Sitting (full house combo)

      • Dog + Cat:  Extra cat fee is $10. For the added feline(s) attention, an extra 15 mins is added to service timeframe

      • Dog + Dog + Cat:  Extra dog fee is  $10 each and cats are $5 each. For the added pet attention, an extra 15 mins is added to service timeframe

Holidays​

 

  • All ​major ​holidays ​(Easter ​Sunday, ​Memorial ​Day Weekend (Sat-Mon), ​Independence ​Day, ​Labor ​Day, ​Thanksgiving and Day After (Thur-Fri), ​Christmas ​Eve, ​Christmas ​Day, New ​Year's Eve, and ​New ​Year's​ Day) ​will ​incur ​an ​additional ​$10 per service day.​​​​

SHOP HOURS

Wed - Fri

11:30 am - 7:00 pm

Sat - Sun 

11:00 am - 5:00 pm

ONLINE HOURS

Open 24 hours a day 

SERVICE AREA

Lakeview 

Wrigleyville

Buena Park 

Lincoln Park

Roscoe Village 

North Center 

Lincoln Square

Beacon Hill

Back Bay

North End

We are always accepting resumes for pawsome team memebers. Apply online! 

KEEP IN TOUCH

Be sure to reach out to us  at info@barkbythepark.com, staff@barkbythepark.com

or social media!

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