FAQs

Frequently Asked Questions

What are your service hours for dog walking?


  • Our regular dog walking hours are from 10AM-5PM, 7 days a week
  • Walks are available before / after regular hours
    • A service charge of $5.00 will be applied to walks outside of regular hours




What areas do you cover?


  • We offer our pet care services in...
    • Chicago, IL: Lakeview, Wrigleyville, Buena Park, Lincoln Park, Roscoe Village, North Center, Lincoln Square
    • Boston, MA: Beacon Hill, Back Bay, North End




Are you insured & bonded?


  • Yes! The safety of your pet and our pet care specialists are our top priority
  • Every walk or pet sitting visit is covered by our insurance




What if I need a service option not currently listed on your menu?


  • All our pet care options are customizable
  • We'll gladly create a service option to fit the specific needs of your pet




How do I become a client?


  • To get ​started, simply sign up online to create an account with our pet care software.
  • Upon review, management will approve your account within 2 business days (not including the weekend).
  • Afterwhich, we'll connect to schedule your Meet & Greet via Calendly
** Holiday care must be booked 2 weeks in advance. New clients will be accepted for holiday care based on availbility **




How do you book a service?


  • For established clients, simply log into your Time to Pet account to submit your request. Click here for desktop version.
  • To download mobile app, select your operating system:




What's a General - Meet & Greet?


Prior to the start of any service, we conduct a ​Meet ​& ​Greet at your home. A general appointment covers dog walking and non-holiday pet sitting. ​This meeting is ​an ​opportunity ​for ​you ​and your ​pet ​to ​get ​acquainted ​with Bark by the Park and vice versa. Most importantly, we utilize this time to develop your pet's profile by asking a series of questions that will help us provide the best care possible. Please NOTE the following: 1.) Weekday appointments are available after 6pm from Tuesday - Thursday. 2.) Weekends (Saturday-Sunday), appointments are based on availability. 4.) Submit at least two weeks prior to planned start date. 5.) To book a Meet & Greet, we require a deposit of $15. This amount will then be credited to your account for future use. 6.) For a short notice request (i.e. same day or first service date is under two weeks notice), a rush fee of $15 is required and non-refundable. To become a client / sign up for a Meet & Greet click here.




How are keys handled?


When ​you ​make ​a ​reservation ​with Bark​ ​by​ ​the​ ​Park (BBTP), ​you’ll ​have ​the ​option ​to ​let ​us ​know ​how your ​walker ​or ​sitter ​will ​gain ​access ​to ​your ​resident:

  • You ​will provide ​(BBTP) ​with ​a ​set ​of ​keys
  • Your ​key ​will be ​available for pick-up at the front desk ​/ with doorman
  • You ​or ​someone ​else ​will ​be ​home ​to ​allow ​the ​walker ​access ​to ​your ​home
  • You ​may ​​purchase ​a ​lockbox ​and ​leave ​it ​in ​your ​desired location ​outside ​of ​your ​home. (BBTP) ​is ​not ​responsible ​for lost, ​stolen, ​or ​broken ​lockboxes, ​so ​please ​use ​this ​method ​with ​discretion.​
(BBTP) will hold onto keys for up to 6 months of client inactivity. We will destroy keys after 1 year of client inactivity. To learn more about Key Security, click here.




Will ​I ​always have the same pet care specialist? ​


As ​a regular ​client, ​you’ll ​be ​matched ​with ​a ​consistent ​pet ​care ​specialist. ​If ​your ​pet ​care provider ​happens ​to ​be ​out ​sick , on ​vacation, or unavailable that day, ​another ​Bark ​Park ​Team ​Member ​will ​fill in ​temporarily. * A regular client will have a minimum of 3+ walks a week to qualify. This is requested in order to enable us to schedule staff accordingly so that we can meet the needs for both parties.




What are our hiring practices?


Finding the right personnel to help us care for our clients and grow our business is very important to us. All ​of ​our ​employees ​undergone ​a ​rigorous ​hiring ​process ​(initial phone screen, inperson interview, reference check) and a background ​check is required. Once a potential applicants meets our qualifications onboarding and training begins. Before a new walker starts a new route, they are provided training and they shadow with a senior pet care specialist. ​




Do you work on weekends or holidays?


Yes, our pet care specialists are available year-round. All ​major ​holidays ​(Easter ​Sunday, ​Memorial Day Weekend (Fri-Mon), ​4th of July Weekend (Fri-Sun), ​Labor ​Day Weekend (Fri-Mon), ​​Thanksgiving and Day After (Thur-Fri), ​Christmas ​Eve, Christmas ​Day, ​New Year's Eve, and New Year's Day) ​will ​incur ​an ​additional ​service ​fee per ​day.​ * Weekend and holiday care must be booked with proper notice. New clients will be accepted based on availability. ** Dog Walking Packages are not valid during the weekends. You will be invoiced for an al cart walking option or pet sitting based on preference / need.




What's your dog walking cancellation policy?


We require all cancellations to be submitted at least 24 hours in advance. This requirement is a courtesy to our pet care specialists who rely on their pre-set schedules. However, we understand that life happens. As a courtesy, clients will be offered 3 grace cancellations a month. Should a client surpass 3 cancellations in a month a service fee of $5 per service will be assessed. If staff is en route or on-site when attempting to cancel, a client will either incur a service fee of $5 or allow staff to proceed with service. The cancelled walk will then be available to be used at a later date. This will not count against your package, should you have a dog walking package in place. If you have an 'al carte' service, a credit will be open within your account for later use.




Do you have service fees?


Yes. Similar to our competitors, we have a few standard fees, such as:

  • Short Notice: If ​submitting ​a ​request under ​24 hours in advance of ​the ​service ​date, ​an ​additional ​service ​fee ​of ​$5 ​will be ​added ​to ​your ​invoice.
  • Before / After Hours: A service charge of $5.00 will be applied to walks outside of regular hours (9am-5pm).
  • Holidays: All ​major ​holidays ​(Includes Easter ​Sunday, ​Memorial Day Weekend (Fri-Mon), ​4th of July Weekend (Fri-Sun), ​Labor ​Day Weekend (Fri-Mon), ​​Thanksgiving and Day After (Thur-Fri), ​Christmas ​Eve, Christmas ​Day, ​New Year's Eve, and New Year's Day) ​will ​incur ​an ​additional ​service fee of $10 per day for pet sitting and $5 per service for dog walking.
  • Extra Pet: If you have more than one pet, an extra pet fee will be applied...
    • For Dog Walking, $5 per dog
    • For Pet Sitting (same pet type), dogs are $10 each and Cats are $5 each
    • For Pet Sitting (full house combo)
      • Dog + Cat(s): Extra cat fee is $10 for the 1st cat; 2+ more cats are $5 each
      • Dog + Dog + Cat: Extra dog fee is $10 each canine and $5 each feline




What's your payment policy?


All services are prepaid and we require that a payment method be on file. Payments can be completed on client portal called Time to Pet or in-store. We gladly accept all major credit cards. Payments processed through the portal are automatically applied to invoices. All open invoices must be closed before the last day of the month.




What are your service hours for pet sitting?


  • We are available for pet sitting all year round
    • Standard Pet Sitting Hours: 7AM - 9PM
    • Overnight Pet Sitting Hours: 5:30 PM - 8 AM
      • Earlier walks (before 6AM) and Later walks (after 9PM) are included




Are there any perks to being a client?


We offer the following monthly specials...

  • $2 off Poop Bag Refills (8 roll box or larger)
  • 15% off (1) bag of treats
  • 20% off (1) regular priced item (not valid on food)
  • Complimentary Holiday Photos (i.e. Pictures with the Easter Bunny, Santa Paws)
  • FREE home delivery on pet supplies
Plus, we offer a referral program with the opportunity for you to earn service credits




Do you have ADD-ON services?


Yes, we do! We offer the following as new ADD-ON services: 1.) Feeding: (For Dog Walking) If your pooch needs to be feed during a non-pet sitting visit a $3 service can be added to your Iinvoice / account. 2.) Meow Fix: Is your meowski needing some retail therapy? Try our MEOW Fix. For $10, your meowski will enjoy a bag of treats and 1-2 toys. 3.) Bark Fix: Is your poochi needing some retail therapy? Try our BARK Fix. For $22, your pooch will enjoy 1-2 chew treats (freeze dried) and 1 toy. Pet Service Clients receive FREE home delivery on pet supplies. Just another way for us to make your life easier!




Is gratuity included?


Gratuity is not included. We leave this up to the discretion of our clients to provide. However, we can create an invoice rule to automatically add 10-15-20% (based on your preference) to service invoices / packages. Clients are welcome to tip in cash or use the management tool if they prefer.




What's your holiday pet sitting cancellation policy?


The holidays are our busiest time of year. As a courtesy to our pet sitters, we would ask that you cancel no later than two weeks prior to the start date of your service. For New Clients: If a holiday service is cancelled less than one week before the service start date, your meet & greet deposit will be assessed as a cancellation fee. For Current Clients: If a holiday service is cancelled less than one week before the service start date, a $25 cancellation fee will be charged.




What's your general pet sitting cancellation policy?


We understand that life happens. We can accommodate minor updates at no additional cost. As a courtesy to our pet sitters, we require clients to submit cancellation requests 1 week in advance. If cancelling under less than one week, a $25 cancellation fee will be assessed.




What's a Holiday - Meet & Greet?


Similar to a General - Meet & Greet, a holiday appointment is vital to us prepare for your upcoming vacation care. ​This meeting is ​an ​opportunity ​for ​you ​and your ​pet ​to ​get ​acquainted ​with Bark by the Park and vice versa. Most importantly, we utilize this time to develop your pet's profile by asking a series of questions that will help us provide the best care possible. Please NOTE the following: 1.) Weekday appointments are available after 6pm from Tuesday - Thursday. 2.) Weekends (Saturday-Sunday), appointments are based on availability. 4.) Submit at least two weeks prior to planned start date. 5.) To book a Meet & Greet for Holiday Care, we require a deposit of $25. This amount will then be credited to your account for future use. >> If a holiday service is cancelled less than one week before the service start date, your meet & greet deposit will be assessed as a cancellation fee. >> Holiday Care covers all ​major ​holidays ​(Easter ​Sunday, ​Memorial Day Weekend (Sat-Mon), ​Independence ​Day, ​Labor ​Day (Sat-Mon), ​​Thanksgiving and Day After (Thur-Fri), ​Christmas ​Eve, ​Christmas ​Day, ​New Year's Eve and ​New ​Year's ​Day). 6.) For a short notice request (i.e. same day or first service date is under two weeks notice), a rush fee of $25 is required and non-refundable. To become a client / sign up for a Meet & Greet click here.





STOREFRONT

2936 N. Clark 

Chicago, IL 60657

(773) 658-WOOF

SHOP HOURS

Mondays - Closed 

Tuesday - Friday 12-5PM 

Saturday - Sunday 10-4PM

CUSTOMER SERVICE

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