We gladly offer our pet care services in the following Boston neighborhoods: https://static.wixstatic.com/media/163b78_f2d026ab35934719b966515d8ab0f610~mv2.jpg * A Travel Fee applies to pet sitting services outside our main service area. Click here (https://docs.google.com/spreadsheets/d/1ZxbI4aDtWsFPNm0BANr7BYSvgNQMyhATZDYsiDpow3I/edit?gid=648569286#gid=648569286)for breakdown.

Our normal hours of operation are Monday thru Friday 10AM-4PM for the following service blocks: • Morning (10AM-12PM) • Afternoon (12-3PM) • Evenings (4-8PM) * * Services outside our normal business hours incur a surcharge

To get started as a prospective client, please visit our NEW CLIENT ()page. We onboard clients within 3 easy steps: 1.) NEW CLIENT REGISTRATION: Kindly complete in-take form. This initial step helps us understand your needs and the needs of your pet. 2.) SCHEDULE MEET & GREET: After your submission has been processed a follow up will be sent. Be mindful that you'll receive two correspondence: • A follow up from us (info@barkbythepark.com) ((info@barkbythepark.com))with instructions including how to schedule your MEET & GREET • An activation invite from PetPocketBook 3.) MEET & GREET TIME: We'll connect to build your pet's profile, discuss policies / the platform, review our service as a whole, and answer any questions you might have. Afterwards, with your new account, you can manage your pet's profile, message the BBTP team or request a service. All requests are subject to approval.

Prior to starting any service, we conduct a ​Meet ​& ​Greet. We offer three options for connecting: 1. Virtual Meeting (via Google Meets) which is complimentary 2. In-person Meeting, $25 fee* 3. Short In-person Meeting, $15 fee* (this option is for prospective cat clients only who opted to combine their in-take and meet & greet using this form)(https://docs.google.com/forms/d/e/1FAIpQLSc2FERntwFA9aQxsJbNQLPxYbqGs0T3w3xGIOGKxrzu4GGrBQ/viewform) This is a consultation where we build your pet's profile by asking a series of questions that will help us provide the best care possible. We will also review the service, our policies, and our software -- PetPocketBook. Generally this is a 30 min one-on-one for the first pet and 1 hr for two pets. If you have a special needs / anxious dog, a follow up service (i.e. shadow walk) is highly recommended. * Applicable fees cover travel and time

• Since relocating to Boston, we're operating as a solo provider while we build the route • Your walker / sitter will be Nicky (the owner of Bark by the Park) • When the time comes to build a team again, rest assure — we are very particular on who we hire. Personnel are background checked, will have previous experience, and will be trained extensively before they're able to conduct services without a supervisor.

During your Meet & Greet or beforehand, ​you’ll ​have ​the ​option ​to ​let ​us ​know ​how your ​dog walker ​or ​pet sitter ​will ​gain ​access ​to ​your ​residence: • Your ​key ​will be ​available for pick-up at the front desk ​/ with doorman • You ​or ​someone ​else ​will ​be ​home ​to ​allow ​the ​walker ​access ​to ​your ​home • You will provide us lockbox details (ie. code and placement) • You will provide a custom access code (ie. home has a smart lock ) • I'd like a BBTP representative to pick-up / drop off keys ($10 fee applicable) We ask all active and prospective clients to utilize a lockbox.(https://www.barkbythepark.com/faqs?questionId=7b391a8b-83b9-4484-8351-f724f5f8e36b&appDefId=14c92d28-031e-7910-c9a8-a670011e062d)

We highly recommend units with a weather protector cover like these: • Puroma(https://www.amazon.com/Puroma-Realtors-Waterproof-Combination-Resettable/dp/B07Z1Y4HY4/ref=sr_1_15?crid=286N6T6H188F2&keywords=lockbox%2Bweather%2Bbox&qid=1679168144&sprefix=lockbox%2Bweather%2Bboc%2Caps%2C118&sr=8-15&th=1) • Masterlock(https://www.amazon.com/Master-Lock-Combination-Portable-5422D/dp/B00BOSMLGS/ref=pd_ybh_a_sccl_240/137-2234639-8314532?pd_rd_w=bi1bL&content-id=amzn1.sym.67f8cf21-ade4-4299-b433-69e404eeecf1&pf_rd_p=67f8cf21-ade4-4299-b433-69e404eeecf1&pf_rd_r=BMXZPDH9S6W14PPFAK0Z&pd_rd_wg=E0T1W&pd_rd_r=7a97b122-4085-4039-865b-baea55419cba&pd_rd_i=B00BOSMLGS&psc=1) Weather protectors are especially helpful to void frozen units in the colder months.

• Yes, of course ;) • We offer a referral program (javascript:void(0))with the opportunity to earn service credits

We use the pet care software called PetPocketBook.(https://www.petpocketbook.com/users/login) Clients will be able to request services using their account. https://static.wixstatic.com/media/163b78_8d45dce02e6a4d7f97ef6228e65c4741~mv2.png If you're looking for coverage for a specific timeframe, click here (https://barkbythepark.my.canva.site/calendar)for the availability and submission reminder.

As a small business owner and solo service provider, our capacity to accept appointments is inherently limited. Occasionally, we must turn away requests to honor existing reservations. Therefore, when a short-notice cancellation occurs, enforcing our cancellation policy becomes essential to mitigate the financial impact of lost income.

If you're looking for coverage for a specific timeframe, click here.(https://docs.google.com/document/d/1D4fpvLkjiBV6ZgZzeIHs00kI49JDVsz5lVL6bSR1Fog/edit?tab=t.0 )