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FAQs
Frequently Asked Questions
Basics
Dog Walking
Drop-In: Cat Sitting
Drop-In: Dog Sitting
Overnight Dog Sitting
Our Pet Care Software
Billing
What makes overnight care different from drop-in dog sitting?
Simply put, we stay with your fur friend throughout the night with overnight care. With drop-ins, we arrive at the scheduled time for the selected service length (30 mins or 60 mins).
For overnight care, we check-in between 5:30/6PM day of and then we start our 'sleepover checklist'. At minimum, your dog will receive three walks (the first stroll of the night, a before bed potty break, and an early morning stroll). Cuddles, pets, and playtime are also included. We formally clock-out between 8AM / 9AM and a pawgress report will be sent on how the night went. Pictures and videos are included in the report.
If a midday walk is needed, please ensure it is included in your booking request.
What kind of dog is best suited for overnight care?
This service is best for dogs who...
• Have separation anxiety
• Senior animals who need additional attention / potty breaks
• Do not do well in a boarding environment
• Take medications
Is this 24/7 pet sitting?
• No
• We are not at the house 24/7
• We leave during the day / afternoon when needed for other clients or errands
What to expect when hosting a sitter?
• We provide our own food, toiletries, and other necessities.
• We do ask that clients provide clean linens (towels / bedding) and Wi-Fi access
• WI-FI is especially important if you're in a building with connection issues
• Kindly advise where you'd prefer us to stay (i.e. sofa, guest bedroom, or master bedroom)
What is included in this service besides pet care?
• Mail and packages will be brought in on a daily basis
• Plants will be watered as requested
• Any used dishes will be washed
• Trash will be taken out accordingly
• Light cleaning around the house
The goal is for the client to come home and not notice we were even there.
How do you become a client for this service?
• This service is only available to established dog walking clients.
• If you're not an established client, we assess case-by-case submissions.
• Complete in-take form here.(https://www.barkbythepark.com/become-a-client)
Do you have service fees for overnight dog sitting?
Yes, we do.
Similar to our competitors, we have a few standard fees...
• Extra Pet (same household): +$10 per pet
• Late Booking: add $10 per visit if booked less than 7 days prior to booking date
• Medication I (pill, liquid): +$2 per administration
• Medication II (injectables): +$5 per administration
• Key Pick-up/ Drop off: +$10 per visit
• Travel Fee (applicable to areas outside of Main Service Area): varies(https://docs.google.com/spreadsheets/d/1ZxbI4aDtWsFPNm0BANr7BYSvgNQMyhATZDYsiDpow3I/edit?gid=648569286#gid=648569286)
• Holidays: $20 per reservation, applicable for all major holidays
Do you require a deposit?
Yes, we do.
As of 2024, we will require a deposit for new overnight pet sitting clients.
We required a 50% non refundable deposit to hold your requested date(s). A deposit is not due until after your Meet & Greet. Your reservation is not confirmed until your deposit is processed.
How do I make my deposit?
First things first, submit your request for your upcoming trip.
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Upon submitting your request, an estimate is calculated (i.e. $315 -- based on example service request). You may then submit your deposit through the PPB platform or zelle.
If you choose zelle, our account is associated to our business email (info@barkbythepark.com). ((info@barkbythepark.com).)Please list a note in the memo section (i.e. 4.13-4.15 / deposit for Langdon).
If you choose the PPB platform, click on INVOICES.
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Once this opens, click MAKE A PAYMENT to process your 50% deposit (ie. $157.50 -- based on example service request).
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Once processed, you'll be all set.
Management will send a follow up to confirm receipt as well.
What's your scheduling policy for overnight pet sitting?
• We ask clients to submit requests in advance (2 weeks or more)
• A late booking fee is assessed if booked less than 7 days prior to you first visit
What is your overnight cancellation policy?
We can accommodate minor updates at no additional cost. We require clients to submit cancellation requests 1 week in advance. A 50% cancellation fee is assessed if canceled under the noted timeframe.
• Here's a guide to request a Schedule Change / Cancellation (https://help.petpocketbook.com/article/71-how-do-i-change-or-cancel-an-upcoming-appointment)
** Applicable for all our pet sitting services: drop-in, overnight, and cat care **
