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FAQs
Frequently Asked Questions
Basics
Dog Walking
Drop-In: Cat Sitting
Drop-In: Dog Sitting
Overnight Dog Sitting
Our Pet Care Software
Billing
What makes overnight care different from drop-in dog sitting?
Simply put, we stay with your fur friend throughout the night with overnight care. With drop-ins, we arrive at the scheduled time for the selected service length (30 mins or 60 mins).
For overnight care, we check-in between 5:30/6PM day of and then we start our 'sleepover checklist'. At minimum, your dog will receive three walks (the first stroll of the night, a before bed potty break, and an early morning stroll). Cuddles, pets, and playtime are also included. We formally clock-out between 8AM / 9AM and a pawgress report will be sent on how the night went. Pictures and videos are included in the report.
If a midday walk is needed, please ensure it is included in your booking request.
What kind of dog is best suited for overnight care?
This service is best for dogs who...
Have separation anxiety
Senior animals who need additional attention / potty breaks
Do not do well in a boarding environment
Take medications
Is this 24/7 pet sitting?
No
We are not at the house 24/7
We leave during the day / afternoon when needed for other clients or errands
What to expect when hosting a sitter?
We provide our own food, toiletries, and other necessities.
We do ask that clients provide clean linens (towels / bedding) and Wi-Fi access
WI-FI is especially important if you're in a building with connection issues
Kindly advise where you'd prefer us to stay (i.e. sofa, guest bedroom, or master bedroom)
What is included in this service besides pet care?
Mail and packages will be brought in on a daily basis
Plants will be watered as requested
Any used dishes will be washed
Trash will be taken out accordingly
Light cleaning around the house
The goal is for the client to come home and not notice we were even there.
How do you become a client for this service?
This service is only available to established dog walking clients.
If you're not an established client, we assess case-by-case submissions.
Complete in-take form here.
Do you have service fees for overnight dog sitting?
Yes, we do.
Similar to our competitors, we have a few standard fees...
Extra Pet (same household): +$10 per pet
Late Booking: add $10 per visit if booked less than 7 days prior to booking date
Medication I (pill, liquid): +$2 per administration
Medication II (injectables): +$5 per administration
Key Pick-up/ Drop off: +$10 per visit
Travel Fee (applicable to areas outside of Main Service Area): varies
Holidays: $20 per reservation, applicable for all major holidays
Do you require a deposit?
Yes, we do.
As of 2024, we will require a deposit for new overnight pet sitting clients.
We required a 50% non refundable deposit to hold your requested date(s). A deposit is not due until after your Meet & Greet. Your reservation is not confirmed until your deposit is processed.
How do I make my deposit?
First things first, submit your request for your upcoming trip.
Upon submitting your request, an estimate is calculated (i.e. $315 -- based on example service request). You may then submit your deposit through the PPB platform or zelle.
If you choose zelle, our account is associated to our business email (info@barkbythepark.com). Please list a note in the memo section (i.e. 4.13-4.15 / deposit for Langdon).
If you choose the PPB platform, click on INVOICES.
Once this opens, click MAKE A PAYMENT to process your 50% deposit (ie. $157.50 -- based on example service request).
Once processed, you'll be all set.
Management will send a follow up to confirm receipt as well.
What's your scheduling policy for overnight pet sitting?
We ask clients to submit requests in advance (2 weeks or more)
A late booking fee is assessed if booked less than 7 days prior to you first visit
What is your overnight cancellation policy?
We can accommodate minor updates at no additional cost. We require clients to submit cancellation requests 1 week in advance. A 50% cancellation fee is assessed if canceled under the noted timeframe.
Here's a guide to request a Schedule Change / Cancellation
** Applicable for all our pet sitting services: drop-in, overnight, and cat care **
